FAQ

How Fast Will My Order Ship?

We pack up your orders within 1-3 Business Days

How Much is Shipping?
$15 Flat rate within Canada. Orders over $200 ship for free.

Do you ship Internationally?
Yes, we ship international. We love sharing our Made in Canada pieces to everyone in the world!

How long will my order take to arrive?

Shipping within Canada takes 1-9 business days

Who do you ship with?
We use Purolator and Canada Post, options to select your preferred method at checkout

Where to contact for Wholesale Inquiries?

Send an email to dallas@coolia.ca to inquire about having Coolia in your store.

Where can I find your clothing in stores?
Currently we are in Thrīv Apparel in Cochrane AB, Located at 122 4 Ave W #7,

second location on the horizon! stay tuned :)

What sets you apart? 

Our proprietary fabric composition is truly one of a kind—so unique, it's currently patent-pending in both Canada and the U.S. Designed specifically to solve the most common issues with activewear, it didn’t exist until we created it.  We use a minimum of 90% pure, non-toxic bamboo, blended with 10% or less of a single additional material for stretch or warmth. This carefully crafted formula delivers comfort, performance, and sustainability—leaving the problems of traditional activewear behind.

Is your clothing really odor controlling? How exactly does that work? 

Yes they are, and here's how it works: Bamboo fibers have inherent antibacterial and antimicrobial properties, which means they help prevent the growth of odor-causing bacteria—unlike synthetic fabrics that can trap sweat and smells. This natural resistance helps keep your clothing fresher, longer, even after intense workouts or all-day wear.  With such a high bamboo content, our fabric keeps you fresher, longer.  

In real-world testing, a football player wore our prototype for 30 days of summer training in Calgary, AB—unwashed. The result? No odor. No chafing. Just fresh, comfortable gear that performs.

Whether you're at the gym or on the go, our bamboo fabric has your back.

How does your sizing work? Do the clothes fit true to size?

Yes, our clothing fits true to size. For a standard, flattering fit—order your usual size.
Prefer a looser fit for tanks? We recommend sizing up for extra comfort.  👉 (enter link)



What if I am in-between sizes?

If you’re between sizes, consider how you like your fit. Our fabric offers a comfortable stretch and molds to your shape without feeling tight.
  • For a snug, performance fit: size down.
  • For a more relaxed feel or layering room: size up.
Still unsure?👉  Check out our Size Chart or reach out—we’re happy to help!

How to wash my Coolia Gear?

  • Wash in Cold water only
  • Hang or tumble dry low
  • Skip the bleach and fabric softeners for longer-lasting wear

What is a closed-loop system?

A closed-loop system is a method where water and solvents are captured, purified, and reused instead of being discarded
Here’s how it works:
  • Bamboo is processed into a soft, wearable fabric using a solution (often involving solvents).
  • In a closed-loop system, over 99% of those solvents and water are recovered and recycled in the system.
  • This drastically reduces waste, pollution, and water usage, making the process much more eco-friendly than conventional textile production.
The result? Ultra-soft, breathable bamboo fabric that’s as gentle on the planet as it is on your skin

    Who do you ship with? What are the most cost-effective options?
    We work with several trusted carriers to ensure your order arrives safely and affordably. Our most cost-effective shipping options include:
    • Canada Post – Great for standard shipping within Canada
    • Purolator – Fast and reliable, especially for Canadian addresses
    • UPS Standard – Affordable and trackable across North America
    • USPS – A cost-effective option for U.S. deliveries
    We always aim to provide the best rates at checkout, and free shipping may be available on qualifying orders.
    Have questions about shipping to your area? Reach out to us anytime at Dallas@coolia.ca or DM us on Instagram @coolia_activewear — we’re happy to help!