Refund policy

In order to be eligible for a return and/or exchange, your items must be unwashed, unworn and in the original condition in which you received them including tags. Returns and Exchanges must be done within 14 days of receiving your items.  Approved returns must be shipped within 14 days of approval.  Returns not received within this window will be closed.  Once your order has been shipped and been delivered, the original shipping charge is considered fulfilled and is non-refundable.

All sale items are final and are not eligible for return or exchange.

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  For defective or damaged items, we will cover the cost for shipping provided proof of damage is received.  Please contact our customer service team for a prepaid shipping label.

Looking to make a return?

Go into your order and select Request Return.  Pack your item:  Securely pack your item in it's original packaging and include the return authorization form provided by our customer service team.  Ship your return:  Mail your return to the address provided by our customer service team.  We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you need help or have any questions or concerns, please email: orders@coolia.ca